1. Introduction
True Automations LLC, d/b/a TAVA (“TAVA”, “we”, “us”, or “our”), respects your privacy. This Privacy Policy describes how we collect, use, and protect information collected through this website, trytava.ai (the “Site”), including when you browse the Site, request a demo, join a waitlist, or otherwise contact us through the Site.
Scope. This Privacy Policy applies only to the Site. It does not govern personal information processed through the TAVA platform in connection with an active customer subscription or product use, which is addressed in a separate agreement where relevant.
2. Information We Collect
a. Information You Provide Directly
- Name, email address, phone number, company or property name, and any other information you submit through our contact, demo request, or waitlist forms
- Any information you include in a message or inquiry sent through the Site
b. Information Collected Automatically
The Site may use the following standard tracking and data collection mechanisms:
- Cookies and similar technologies (e.g., session and persistent cookies, pixels, local storage)
- Web analytics tools (e.g., Google Analytics or a similar service) to understand Site usage and traffic
- Standard web server logs (IP address, browser type and version, device type, pages visited, referring/exit URLs, date and time of visit)
- Form and CRM tools used to manage inquiries, if used
- Advertising or retargeting pixels, if used, for marketing measurement purposes
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and demo requests
- Communicate with you about TAVA's product and services
- Operate, maintain, and improve the Site
- Analyze Site traffic and usage trends
- Support marketing and advertising measurement, where applicable
- Comply with applicable legal obligations
We do not sell, rent, or share your personal information with third parties for their own independent marketing purposes.
4. Legal Basis for Processing
We process personal information collected through the Site on the basis of your consent (for example, by submitting a form or, where applicable, accepting cookies) and our legitimate interests in operating the Site and responding to inquiries.
5. Data Retention
We retain information submitted through the Site for as long as reasonably necessary for the purposes described above and as required by law. You may request deletion of your information by contacting us as described below.
6. Data Security
We implement reasonable technical and organizational safeguards designed to protect personal information collected through the Site against unauthorized access, disclosure, alteration, or loss, consistent with applicable law. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Third-Party Services
The Site's hosting and functionality may be supported by third-party service providers, which may include website hosting providers, analytics providers, form and CRM tools, and advertising platforms. These third parties have their own privacy policies governing the information they process, and we do not control their practices.
8. Cookies and Tracking Choices
The Site may use cookies and similar technologies as described in Section 2(b). You can control cookies through your browser settings and, where applicable, through any cookie consent tool presented on the Site. Disabling cookies may affect Site functionality.
9. California and Other State Privacy Rights
Depending on your state of residence, you may have rights under applicable state privacy laws (such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act) with respect to personal information collected through the Site, including rights to know, access, delete, and opt out of certain uses of your information. To exercise these rights, contact us as described below.
10. Children's Privacy
The Site is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors through the Site.
11. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us at the address below.
12. Contact Information
True Automations LLC (d/b/a TAVA)
8401 Mayland Dr
Ste S
Richmond, VA 23294
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Continued use of the Site after any changes constitutes acceptance of the updated Policy.